Refund Policy
Last updated: November 3, 2026
Our goal is simple: if Hana Hire does not work for you, we will make it right. Pricing is on request, so the plan, fees and billing period are set out in your order or subscription agreement.
1. Live demo and evaluation
The live demo is free and needs no payment. Evaluation or pilot periods, where offered, are agreed in writing and are not charged unless you continue.
2. Cancellation
You can cancel a subscription by writing to us. Cancellation takes effect at the end of the current billing period and you keep access until then.
3. Refunds
If you are not satisfied, tell us within 30 days of your first payment and we will refund the fees for the unused portion of that first period. Later requests are considered case by case and in line with your subscription agreement.
4. Exceptions
Refunds are not issued in the following cases:
- Accounts terminated for violating the Terms of Service
- Add-on services, data migration or one-time setup fees once delivered
- Periods already used after the 30-day window
5. How to request a refund
Email business@hanaplatform.com with your account email and the reason. We respond within one business day and process approved refunds to the original payment method within a reasonable time.
6. GST on refunds
Refunds are for the net amount paid. GST already remitted to the government is handled as the law requires and may be adjusted through a credit note.